RETURN POLICY

At JUJUME, we are committed to providing our customers with high-quality products and ensuring their satisfaction with every purchase. We understand that occasionally, issues may arise that require consideration. To maintain the safety and quality of our products, we have established the following return policy:

  1. Non-RETURNABLE ITEMS

    Except for defective or damaged items, all sales are final. We do not accept returns or offer refunds for any reason other than those explicitly mentioned in this policy.

    After an order has left our facilities, our quality control is limited. We do not resell items that have already been shipped and handled.

  2. DEFECTIVE OR DAMAGED ITEMS

    If you receive a food product that is defective, damaged, or spoiled, please contact our Customer Support Team within 5 business days of receiving your order.

    We may request photographic evidence or other information to verify the issue. We may provide a pre-paid shipping label to have you ship back the defective or damaged items for further investigation.

    Upon confirmation of the issue, we will provide you with a replacement for the defective item at no additional cost to you.

  3. INACCURATE ORDERS

    If you receive an incorrect food product in your order due to an error on our part, please contact our Customer Support Team within 5 business days of receiving your order.

    We may request photographic evidence or other information to verify the error. We may provide a pre-paid shipping label to have you ship back the inaccurate items for further investigation.

    Upon confirmation of the issue, we will provide you with a replacement for the defective item at no additional cost to you.

  4. CONTACTING CUSTOMER SUPPORT

    To report a defective, damaged, or incorrect item, please contact our Customer Support Team.

    Please include your order number, a description of the issue, and any relevant photos when contacting us.

  5. CANCELLATION POLICY

    We do not accept order cancellations once an order has been shipped.

  6. REFUNDS

    We do not offer refunds unless the product is defective or damaged.

  7. SHIPPING COSTS

    We do not refund shipping costs, except in cases where we shipped an incorrect or defective item.

  8. RETURN PROCESS

    If you have a defective or damaged item, we will provide instructions for returning the product if necessary.

    Please do not return any items without prior authorization from our Customer Support Team.

By making a purchase on our site, jujumeshop.com, you acknowledge and agree to our return policy as stated above. We reserve the right to amend this policy at our discretion without prior notice. If you have any questions or concerns about our return policy, please do not hesitate to contact our Customer Support Team.

Thank you for choosing JUJUME for your jujube and jujube product needs. We look forward to serving you with the highest standards of quality and customer service.

EFFECTIVE DATE: October 1, 2020